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Our Guarantee
At Lavish Shoestring, we know what it's like to be a customer and shop for antiques, vintage or jewellery items. Shopping on the internet in general can be anything from disappointing to downright frustrating; and shopping for vintage or antique items requires a lot of trust. That’s why we work hard to provide you the best possible online shopping experience!
From measurements, condition and history of the items to usage and care suggestions, we strive to provide an excess of relevant information for every product on the site. If you find that we've left something out, we will get back to you ASAP with the details you need.
It's always easy to reach us! You can chat, message or email us at any time with any product or order related questions! We respond to all emails within 30 minutes during work hours, or within no more than 8 hours, if we happen to take a nap – including weekends and holidays.
We try to improve our site every single day, so if you have any suggestions, we promise, we'll listen!
Need Assistance?
Whether you have a question about one of our stock items, about your order, general inquiries or want to chat with us about some vintage & antiques you have or looking for, our team is at your service!
You can reach us via:
- Live Chat – look at the tab at the right bottom on every page.
- Live Chat Message – when we are offline (happens rarely), you can leave us a message and we will come back to you ASAP.
- Contacts Us Form – click on Contact Us at the bottom of any page and send us a message.
- Email – [email protected]
Customer Care Hours of Operation
We offer customer support 24 hours a day, 7 days a week!
All messages and emails are answered within up to 30 minutes during Business Hours, and never longer than within 8 hours.
Lavish Shoestring Business Hours
Monday – Sunday: 8:00 AM – 10:00 PM (GMT, i.e. London, UK time).
